Did your internet cut out? AT&T says it will start paying you back for outages

Credit: Edgar Cervantes / Android Authority

• AT&T is implementing a guarantee for its network coverage.
• If a fiber customer experiences an outage for longer than 20 minutes, the company will give them a bill credit equal to a full day of service.
• Wireless customers will have to wait 60 minutes before they’re offered the bill credit.

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Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is still having to pay for time you couldn’t connect to the service. AT&T customers will soon be spared from this thanks to the company’s new guarantee.

AT&T is rolling out a new promise for its members on January 9 called the AT&T Guarantee. The network provider states that with this guarantee, it wants to deliver connectivity that its customers can depend on. If it doesn’t meet expectations, it will “take action to make it right.”

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